Frequently Asked Questions

Orders and Payment

Debit/Credit Card: Visa / Mastercard

You may pay via credit / debit card through our payment partner, Paymongo. After selecting the debit/credit payment option, you will be directed to the Paymongo website. Add your credit / debit card details to complete payment.


E-wallets: Paymaya / GCash

You may pay via Paymaya / GCash by selecting the Paymaya / GCash option as your payment method during checkout. You will receive the account details after checkout. (Please settle within 24hrs to avoid cancellation of orders).


Bank Transfer to BDO or BPI

You may settle your payment through BDO or BPI by choosing the Bank Deposit option for your payment during checkout. Details will be shown after checkout. (Please settle within 24hrs to avoid cancellation of orders)


Installments


You may settle your payment via installment plan through our payment partner, TendoPay. After selecting the installment via TendoPay option, you will be directed to the TendoPay website to complete the transaction.

Please get in touch with our curators as soon as possible via email (galleri.ph@gmail.com) or send us a DM on Instagram/Facebook (@galleri.ph). Once our couriers have picked up your order, we wouldn’t be able to cancel or change your order. 

We only add pieces that we love and use in our own space - it’s part of our curation process. Once we are pleased with the quality and design of the product, that is when we share them in the Galleri. 

Via Website

Upon checkout, enter your discount code in the discount code field. If you encounter any problems, please don’t hesitate to contact us thru email (galleri.ph@gmail.com) or on Instagram/Facebook (@galleri.ph).


Via Instagram/Facebook messenger

After filling out the order form, kindly mention your promo code to our curators. They will confirm the code and apply the discount accordingly. 

Shipping and Order Status

Yes, we do. Shipping rates will depend on your location and the dimensions of your order

We make sure to diligently check and sanitize your orders before we package them for delivery. We have tested different packaging styles to ensure your pieces don’t break when they arrive. But in the rare chance that you do encounter problems, please don’t hesitate to contact us via email (galleri.ph@gmail.com) or Instagram/Facebook (@galleri.ph)

Shipping fees are calculated at checkout and will depend on your location and the dimensions of your order.

Absolutely! Select the self pick-up option on the website checkout page, and you'll receive an email containing the directions on how to pick up your order personally or via courier. For orders made via Instagram/Facebook, please inform our curators that you will be handling the pick-up of your items.

Our products are stored in New Manila, Quezon City.

After confirming your payment, we will process your order immediately. Kindly allow 1-2 business days for us to prepare your order. Our curators will message you once your order has already been shipped out.

For orders in Metro Manila, expect to receive your order within 2-3 days. Provincial orders will arrive within 5-10 days.

Once we have successfully booked the pick-up of your order, we'll send you a confirmation message along with the tracking link from our courier, where you can directly check the status of your order.

Returns and Exchanges

We make sure to diligently check and sanitize your orders before we package them for delivery. But in the rare chance that you do encounter problems, we sincerely apologize for that. Please don't hesitate to contact us via email (galleri.ph@gmail.com) or Instagram/Facebook (@galleri.ph).

Refunds or exchanges due to damaged items must be reported within the day upon receiving your order.

If you are not happy with your pieces, you could opt to return them to us and get store credit or exchange it for another piece. Items for exchange must have equal or higher value, and customers should pay for the price difference. You can contact our curators via email (galleri.ph@gmail.com) or on Instagram/Facebook (@galleri.ph) for more details.

Your item must be unused and in the same condition when you received it to be eligible for a return/exchange. It must also be in the original packaging.

Please send us an email (galleri.ph@gmail.com) or message our curators on Instagram/Facebook (@galleri.ph). In your message, indicate: 

- The order number

- The reason for the return/exchange

- Photo of the piece with the issue. 


We will then message you the evaluation result (if it is eligible for refund/exchange) along with additional instructions on how to return the item to us. Kindly allow three days for us to process your request.


NOTE: Your item must be unused and in the same condition when you received it to be eligible for a return/exchange. It must also be in the original packaging. Refunds or exchanges due to damaged items must be reported within the day upon receiving your order.  

Other FAQs

Yes, we do! Kindly email us (galleri.ph@gmail.com) or message us on Instagram/Facebook (@galleri.ph). Please indicate the piece/s and the quantity, and we give you our quotation.

We are more than happy to partner with you! Just send over the details via email (galleri.ph@gmail.com) or on Instagram/Facebook (@galleri.ph), and we can continue the conversation there.